One-stop knowledge shop
Today customers want a portal to a wide range of user-support services including just-in-time training, customer-support, and detailed reference documentation. This presentation demonstrates real-world examples of how enlightened organizations are providing users with a one-stop knowledge shop, which answers questions completely and economically. You will see live demos and behind-the-scenes "how did they do that" explanations. We will show you how you can:
Minimize the distance between question and answer.- Just give them the answer with job-aids, calculators, checklists, quick-reference cards, and e-consultants.
- Let users practice what you preach.
- Capture best-practices and make them available to users.
- Help users help each other.
- Make customer-support a natural extension of Help.
- Mentor and tutor learners.
- Tap the company's collective brain.
- Provide an enriching experience with additional media.
- Be fun. Yes, you read that correctly.
- Assist learners search the Web.
Handout files:
- PDF 6300 KB
- Example Help file (When prompted, open the file in place. You will need to be running Window 98, NT, or 2000.)
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