Simple things still work

As communicators, we must interrogate our daily work to see what works, why it works, and how new technology can make it work better. Improved authoring tools, increased bandwidth, and more sophisticated compression algorithms, are ineffective unless we can use them to advance basic human processes. This presentation examines how breakthroughs in online Help, e-learning and knowledge management come, not from adding new technology to existing systems, but by using technology to fully support the ways human beings communicate, interact, and learn.

Handout file: PDF 7.5 MB. (Right-click on the link and choose to save it locally. The file is full of pictures and photos and will take a long time to appear in your browser.)  

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